Shipping policy

Last updated: 3 October 2026

Where we deliver

We currently deliver within the United Kingdom. Available services and any postcode restrictions are shown at checkout. We do not currently offer delivery to the Republic of Ireland or other international destinations.

Delivery times

Standard delivery is estimated to take 2 to 4 working days after dispatch. Working days are Monday to Friday, excluding public holidays.

We process orders on working days. Any specific dispatch estimate, preorder date or different delivery timescale will be shown with the product or at checkout. Delivery estimates are not guaranteed arrival dates unless we expressly agree a guaranteed service with you.

Delivery charges

The delivery charge for your order is shown at checkout before you pay. Any available offer of free delivery and its conditions will also be displayed before you place your order.

Dispatch and tracking

We will email you when your order is dispatched. Where tracking is available, we will include the tracking details in the dispatch notification.

Please check your delivery address before completing checkout. If you notice an error, email info@prestigevita.co.uk as soon as possible. We will try to help, although an address change may no longer be possible once an order has been dispatched. Any additional delivery charge will be explained and agreed with you before it is incurred.

Delayed or missing deliveries

If your order has not arrived within the estimated delivery period, contact us with your order number so we can investigate with the delivery provider. You do not need to resolve a courier problem on our behalf.

If we cannot meet a delivery date agreed with you, we will explain your options. Unless a different period has been agreed, we will deliver your goods within 30 days. Your legal rights concerning late delivery, cancellation and refunds remain unaffected.

Damaged or incorrect deliveries

If your order arrives damaged, a product seal appears compromised, or you receive the wrong item, contact us as soon as you reasonably can. Please include your order number and, where possible, photographs to help us resolve the issue. Do not consume a product that appears damaged or tampered with.

Reporting a problem promptly helps us investigate, but it does not impose a shorter time limit on your statutory rights. See our Returns and Refunds Policy.

Contact

Email: info@prestigevita.co.uk.

Prestige Vita is a trading name of PRESTIGE BEAUTY GROUP LTD, registered in England and Wales under company number 16938241. Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE, United Kingdom.