Terms of service
Last updated: 3 October 2026
About Prestige Vita
Prestige Vita is a trading name of PRESTIGE BEAUTY GROUP LTD, a company registered in England and Wales under company number 16938241. Our registered office is 82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE, United Kingdom.
Our website is PrestigeVita.co.uk. Contact us at info@prestigevita.co.uk.
These terms cover purchases from our online store and use of our website. Please read them with our Shipping and Delivery Policy, Returns and Refunds Policy, Privacy Policy, Cookie Policy and Product Disclaimer.
Who can buy from us
Our store is intended for adults aged 18 and over. You must be at least 18 to place an order. Products are supplied for personal use unless we agree a separate business arrangement with you.
We currently accept delivery orders within the United Kingdom, subject to the services and postcode restrictions available at checkout.
Our products
Please read the product description, ingredient and allergen information, recommended use and warnings before buying. Contact us before ordering if you need clarification.
We aim to show products accurately. Screen settings may affect colours, and packaging may change. We will not use this qualification to excuse a product being materially different from its description or to remove your statutory rights.
Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. Product suitability depends on the individual. Read our Product Disclaimer and follow the product label.
Placing an order
You can review your basket, correct details and see the total price before confirming your order and payment obligation. Please provide an accurate email address, billing details and delivery address.
After checkout, we will send an order acknowledgement. Unless it expressly states that we have accepted your order, this confirms receipt of your order rather than acceptance. We accept your order when we send a dispatch confirmation, at which point a contract is formed for the products being dispatched.
If we cannot accept an order, for example because stock is unavailable, payment cannot be authorised or there is a genuine pricing error, we will explain this and refund any payment taken for the affected items without undue delay. We will not charge a corrected higher price without your agreement.
Prices and payment
Prices are shown in pounds sterling. PRESTIGE BEAUTY GROUP LTD is not currently registered for VAT, so VAT is not charged on our sales. Delivery charges and any other compulsory charges are shown before you confirm and pay for the order.
Available payment methods are shown at checkout. Payments are handled through the payment services available on our Shopify checkout.
We may change prices and offers for future orders. A change does not retrospectively alter an order we have already accepted. Promotion conditions will be made available when the offer is displayed.
Delivery
Our Shipping and Delivery Policy explains the available services, estimated times and charges. Standard delivery is estimated at 2 to 4 working days after dispatch unless a different timescale is expressly shown or agreed.
We remain responsible for meeting our delivery obligations. If an order is delayed, damaged or missing, contact us so we can help resolve it.
Cancellation, returns and refunds
Our Returns and Refunds Policy explains your statutory cancellation rights and our additional return offer for 30 days.
Nothing in these terms removes your rights to goods that are of satisfactory quality, fit for their purpose and as described, or your rights to appropriate remedies where these requirements are not met.
Subscriptions where offered
A subscription is available only where it is expressly offered and selected at checkout. Before you subscribe, we will show the recurring price, delivery frequency, any minimum term and the cancellation conditions.
Choosing a single purchase does not enrol you in a subscription. If you subscribe, you authorise the recurring payments expressly agreed at checkout. We will tell you how to manage or cancel the subscription and how changes affect upcoming orders. You can contact us for help.
Cancelling future subscription deliveries does not automatically cancel an order already processed. Your statutory cancellation and refund rights for that order still apply. Any change to the terms of an existing subscription will be communicated in advance as required by law and the agreed subscription terms.
Accounts and website use
Where you create an account, keep your access details secure and tell us if you believe it has been compromised.
Use the website lawfully. You must not attempt to compromise its security, introduce harmful code, impersonate others or misuse other people's personal information. We may restrict access where reasonably necessary to address abuse or protect the service. This does not remove rights relating to a purchase you have made.
Our branding, images and website content are protected by intellectual property rights. You may browse, print or save content for your personal use. Other uses require permission or another lawful basis.
Reviews and submissions
Reviews should reflect your own experience and must not contain unlawful, misleading or abusive content, or disclose another person's private information. Where you submit a review for publication, you allow us to display it for that purpose. We may moderate content for legitimate reasons but will not use moderation to mislead customers about feedback.
Private customer care messages are handled under our Privacy Policy. Sending us a private enquiry does not give us permission to publish it as a testimonial.
Shopify and other services
Our online store is hosted by Shopify. Shopify and the payment services you select process information needed to operate the store and complete your purchase. Further details are in our Privacy Policy.
Where Shopify Enhanced Services are enabled for our store, Shopify may also process information about your interactions with our store, other merchants and Shopify to provide those services. Information may be processed in other countries. Relevant consent choices and privacy rights are explained in our Privacy and Cookie Policies and Shopify's Consumer Privacy Policy.
External links may lead to independently operated services with their own terms. Using Shopify or another service provider does not remove our responsibility to you as the seller.
Our responsibility to you
We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is an obvious consequence or if you and we knew it might occur when the contract was made.
We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, your statutory consumer rights, or any other liability that cannot lawfully be excluded or limited.
Products are supplied for personal use. We are not responsible for business losses, such as loss of business profits, arising from use for a commercial purpose. This does not limit any responsibility that cannot legally be excluded.
We take reasonable care to operate the website, although uninterrupted availability cannot be guaranteed. If events outside our reasonable control affect an order, we will contact you and explain the available options without removing your legal rights.
Changes to these terms
We may update these terms for future purchases and website use. The version in force when we accept your order applies to that order. We will not retrospectively change an accepted order's terms without a lawful basis and any agreement required from you.
You can print or save these terms for your records. If a provision is found unenforceable, the remaining provisions continue to apply so far as lawful.
Complaints and applicable law
Please email info@prestigevita.co.uk if you have a complaint, including your order number where relevant. We will investigate and respond.
These terms are governed by the law of England and Wales. This does not deprive you of mandatory consumer protections applicable where you live. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home jurisdiction.